Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
What do I need to bring with me to my appointment?
Bring your insurance card and driver’s license or ID card with your picture to each appointment. Please come 15 minutes before your appointment time to fill out forms, if needed.
What insurance do you accept?
We take all kinds of insurance, Medicare and Medicaid. We also care for patients who do not have health insurance.
Call us if you have questions about insurance or billing, 352-792-6123.
What types of payment do you accept?
We take cash, checks, credit cards and debit cards.
What is your cancellation policy?
To cancel or change your appointment: If you must cancel or change your appointment, call us 24 hours (1 day) in advance. We know that emergencies happen and are happy to work with you to find a new appointment.
What if I am late for my appointment?
If you know you will be late, please call us and tell us when you will be here. If you are more than 15 minutes late, we might move your appointment to a different time on the same day or move to a different day.
How do I access my medical records?
You can see your medical records, appointments and notes about visits to your doctor on the Athena patient portal. We will give you information to set up your login page.
What if I have an urgent medical issue?
If you have a medical emergency and need to be seen right away, call 911 or go to the emergency room. If you need to see the doctor but it is not an emergency, call our office at 352-792-6123 and we will schedule an appointment as soon as possible. We will try to see you on that same day.